Jacq's Shop Returns/Exchange Policy
You can return full priced items for Store Credit or Exchange within 14 days of receiving your order on change of mind. Sale items can not be returned for exchange or store credit on change of mind.
Store credits valid for 12 months.
No refund on change of mind.
How to Make a Return
Please email firstname.lastname@example.org the details and reason for return.
Post your item to 1037 Mt Alexander Road, Essendon 3040
You will be responsible for paying for your own shipping costs for returning your item, shipping costs are non-refundable
Jacq's will accept a return if the item is:
Sent back within 14 days of receiving your parcel. Item MUST be new and unworn with all original tags attached, does not have make-up, tan marks, smell of perfume, deodorant or washing powder.
Additional non-returnable items:
Please Note: In compliance with Australian Consumer Law, Jacq's is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made via AfterPay. We will inspect all return items upon receipt and returns which fail to comply with the above will be sent back.
Jacq's Shipping Rates
Free standard shipping on orders over $60
Standard shipping $10.00 (5-7 business days)
Express shipping $15.00 (1-3 business days)